"customer Proman" tel: 606 25 35 40

Reklamacje i zwroty

The right to withdraw from the contract.

7.1. In accordance with article 27 of the Act of May 30, 2014, on consumer rights (Journal of laws of 2014.827) customer who is a consumer who has entered into an agreement through the store, you may within 14 days to withdraw from it without giving any reason and without the cost, with the exception of the costs referred to in paragraphs 7.4, 7.5 and 7.8 of the rules of procedure. Notice of the right to withdraw, containing, in particular, information about the way and time the exercise of the right to withdraw from the contract and the cost of returning the goods in case of withdrawal from the contract, which shall be borne by the Client, is given in annex 1 to this regulation.

7.2. the customer may use the model Declaration of withdrawal from the agreement annexed to the Act of May 30, 2014, on consumer rights (Journal of laws of 2014. 827), as well as from the form is sent to the email address after you placed the order, but it is not mandatory.

7.3. In the event of cancellation of the agreement this Agreement shall be deemed to be null and void. If the customer who is a consumer has made a statement before the seller accepted his offer, the offer ceases to be associated.

7.4. If the customer has chosen the way of delivery of things other than the cheapest regular delivery method offered by the seller, the seller is not obliged to return such Customer incurred by him for the additional costs.

7.5. the customer shall bear the direct costs of returning the goods. In the case where the goods due to their nature (e.g. bulky goods) may not be normally returned by post, the costs of returning the goods will depend on the pricing of carrier transport service provider.

7.6. the customer shall be liable for any diminished value of the things as a result of the use of it in ways that go beyond the necessary to establish the nature, characteristics and functioning of things.

7.7. The right to withdraw from the contract concluded at a distance shall not be entitled to the customer in respect of contracts referred to in article 38 of the Act of May 30, 2014, on consumer rights (Journal of laws of 2014. poz. 827), and in particular:
(a)) where the object of the service is prefabricated, manufactured according to the specifications of a consumer or for satisfaction of his individualized needs;
(b)) in which the object of the service is to prone to deteriorate or having a short shelf life;
(c)) in which the object of the service is the thing supplied in sealed packaging, which after opening the package cannot be returned due to health or hygiene reasons, if the packaging has been opened after delivery;
(d)) in which the object of the service are things that after delivery, due to their nature, are inseparably combined with other things.

7.8. If the client has requested the commencement of the provision of services (if such services offer Vendors in General provides for the) before the expiry of the deadline to withdraw from the contract, pay the seller an amount proportional to the scope of benefits met until the Customer has informed the seller about the withdrawal from this agreement.

7.9. Client should secure the returned goods in such a way as to minimize the risk of damage in transit.


The procedure for dealing with complaints.

6.1. the store is required to provide Customers sold things without physical and legal defects (warranty). In the case of defective goods purchased Customers are entitled to the powers provided for in the Act of 23 April 1964 Civil Code (Journal of laws of 2014 item 121, as amended. d.), in particular in the part relating to warranties (article 556 et seq.).

6.2. complaints are to be made on the legal address of the store, as referred to in point 1.1 of the rules of procedure. The complaint should contain contact details of the client, the information about the type of defect and the date of their finding, the client request, and when in doubt, also some sort of confirmation of purchase the advertised goods in a store. The above content complaint takes the form of a recommendation, and complaints about other content also will be dealt with by the seller.

6.3. If to entertain the complaint proves to be necessary to refer to by the seller with the sold thing, the customer, who shall exercise the powers of warranty, you will be required at the expense of the seller to deliver the thing to the place designated in the contract of sale, and when such a location is not specified in the contract-to the place where the thing is delivered to the customer. If due to the nature of the thing or the way it is fitting to provide things the customer it would be extremely difficult, the client is obliged to provide to the seller in the place in which the thing is located.

6.4. the store responds to customer complaints within 14 days.

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